It’s amazing to me how many people get upset when I tell them the item they are looking for is out of stock. Don’t they realize that Christmas was a week ago? We can’t replenish our stock that fast. We even had people coming in the 26th hoping to buy the latest, hottest toy/video game.
The other day, a lady hung up on me. She wanted to return her Skylanders Starter Pack because the game disc was corrupted. I told her we didn’t have any. So, I looked to see which local stores had it, and I told her (though, I did mention that our inventory counts may not be completely 100% accurate at the moment [thieves]). Well, she asked if the game was sold separate, I told her no; but there is also a Portal Owners Pack. She wondered if she could exchange her Starter Pack for the Portal Owners Pack. I told her it wouldn’t be a problem…except we didn’t have any in stock.
I guess that was the wrong answer.
But, it’s not like I can make FedEx or UPS deliver things that aren’t in their packages (though sometimes the manifests are wrong [through no fault of the delivery men]) or make our Distribution Center suddenly have items. After Christmas, we only get one truck a week, not three or four like during the holiday season.
Um, maybe you should begin your Christmas (and after Christmas) shopping in October, like everyone else…